Personal Development

Jun 08

Is It In My Head?: Implicit Bias And The Challenge To Connect

Because of our individual life experiences, each of us has subconsciously constructed our own unique vision of the world. Whether positive, negative, or a bit of both, this outlook has been nuanced by factors we can clearly identify: When and…
May 30

I Once Was Blind: 3 Ways That Unconscious Bias Can Be An Eye-Opener

Ah, the deceptive blind spot. Each of us is plagued by a few, which serve as big barriers to clear communications and a workplace culture of trust. That is, unless we actively arrange for those blind spots to be revealed…
May 24

Believing Is Not Knowing: The Advantages of Active Listening

Now that you’ve examined the 3 Magical Rules of Safe Workplace Communications, and you’ve observed how the A.I.R. Feedback ModelTM can be applied to colleagues in need of feedback, let’s dig deeper into the practice of revealing people’s Blind Spots…
May 16

Blind Spots Revealed: A Constructive Approach to Workplace Feedback

In our detailed look at emotional self-assessment, we’ve identified that measuring the feelings of others is just as important as self-regulation. As it turns out, these assessments cover a major portion of the tenants of Emotional Intelligence. EQ is more…
May 09

Keeping It Together: How Self-Regulation Can Prevent Embarrassment and Save Your Job

You are in control. The opportunity to create strong and safe relationships at the office and across departments is yours for the taking. You may ask: How could something that so few professionals have mastered be so simple for you…
Apr 11

Getting Engaged: How Being Mindful of the Present Can Transform Your Career

Over the first quarter of 2017, you may have picked up on the fact that working in a trust-deficient environment creates a certain social toxicity which places the amygdala on high alert. When this reptilian portion of our brain senses…
Apr 04

How Do YOU Show Up?: A Holistic Look at the Trust Equation, Part 2

Intraoffice trust can be grown when you acquire a baseline assessment of your coworkers’ trustworthiness, and combine it with a wide, historical lens through which to view them individually. My recent article illustrated this process by proposing a familiar-sounding scenario…
Mar 28

Sizing Things Up: A Holistic Look at the Trust Equation

Can you believe that you’ve been exploring Trust with me for nearly ten weeks now? My decision to scrutinize this “small word with HUGE consequences” stems from the recognition that a Culture of Trust is the essential cornerstone of a…
Mar 07

Social Intimacy: A Sure Bet For Achieving Workplace Trust

Who knew the simple word “trust” had such a complex, multifaceted connotation?! I began to suspect it after studying Maister’s Trust Equation, which has gone on to become one of my trusty templates for helping clients develop their brands. As…
Feb 22

The Word on Words: How What We Say Dictates Workplace Trust

An efficient and socially healthy workplace is something all managers would love to reside over. Wouldn’t you feel more at-ease knowing that everyone on your team had an understanding with one another which allowed them to focus more on productivity…