Corporate Emotional Intelligence: Feedback at the Workplace

Feedback is critical in the workplace because it improves performance, develops talent, aligns expectations, solves problems, and guides promotion and pay, all of which impact the company bottom line. However, feedback in the workplace is often amiss. The Harvard Business Review finds that:

 

  • gallupMost managers do not complete appraisals thoroughly and on-time
  • The majority of employees state they dread receiving feedback more than anything else in their working lives
  • Senior HR executives claim that managers’ inability or unwillingness to have difficult feedback discussions is their biggest performance management issue

While companies may make attempts to train managers to deliver feedback, this has little use and minimal impact if those receiving the feedback are not willing or open to such feedback. Therefore, providing training for all individuals within a company on how to give and receive effective, constructive feedback is critical in today’s competitive business environment. DRIVEN Professionals can provide the valuable training your employees need to more effectively give and receive feedback with our particular focus on current research and cutting edge neuroscience-based techniques.

In our training we challenge participants to cultivate a growth mindset and pivot their thinking. We also inspire participants to develop new habits and practices to effectively navigate their often difficult terrain of feedback in the current corporate landscape with specific focus on mindfulness.

trackerDuring the training, we can cover the following topics related to the feedback process:

  • Understanding the mindsets of both the giver and receiver of feedback
  • Active listening
  • Emotional intelligence and the ability to pick up on a variety of verbal and nonverbal cues (i.e., reading between the lines)
  • Summarizing feedback
  • Soliciting feedback
  • Cultivating a growth mindset

 

 

ABOUT THE PROGRAM

DRIVEN is committed to providing the most value to your organization. We aim to maximize your employees’ time and energy by tailoring our programs to your specific organizational needs. Feedback training can be introduced and explored through a variety of options, including:

  • Two and three-hour seminars
  • A three-part series training
  • A full-day workshop

 

In any of the above programs, participants will:

  • Learn the brain science of feedback and how emotions play a role in the process
  • Increase awareness of the emotional states of both giving and receiving feedback to more fully understand situational dynamics that put you at risk of behaving skillessly and making poor decisions
  • Learn practical strategies to help you respond more skillfully as the pressure, tension and complexity increases within the feedback dynamic
  • Identify patterns, triggers and emotional habits that either drive or derail your ability to give and receive feedback
  • Learn to suspend judgment to effectively engage and influence others (aka: becoming more curious and less certain)
  • Practice techniques through interactive exercises and develop an action plan to put those strategies into practice

 

Once you’ve determined the best option for your organization, your time allotment and your budget, DRIVEN will provide you with fully-detailed outline overviews of your curriculum.