Communication

Apr 25

3 Degrees of Separation: You Are THIS Close To Controlling Your Own Emotions!

Last week, I think I may have heard a groan as you read about self-imposed distractions. I could imagine the emotional turmoil in contemplating how you distract yourself as much as you’re distracted by others. Though after that initial sting,…
Apr 11

Getting Engaged: How Being Mindful of the Present Can Transform Your Career

Over the first quarter of 2017, you may have picked up on the fact that working in a trust-deficient environment creates a certain social toxicity which places the amygdala on high alert. When this reptilian portion of our brain senses…
Apr 04

How Do YOU Show Up?: A Holistic Look at the Trust Equation, Part 2

Intraoffice trust can be grown when you acquire a baseline assessment of your coworkers’ trustworthiness, and combine it with a wide, historical lens through which to view them individually. My recent article illustrated this process by proposing a familiar-sounding scenario…
Mar 28

Sizing Things Up: A Holistic Look at the Trust Equation

Can you believe that you’ve been exploring Trust with me for nearly ten weeks now? My decision to scrutinize this “small word with HUGE consequences” stems from the recognition that a Culture of Trust is the essential cornerstone of a…
Mar 21

Self-Orientation: Make It Your Common Denominator

In the quest to understand how trust is cultivated in today’s corporate environment, we’ve been dissecting and distilling down Maister’s Trust Equation. So far, we’ve made quite a few discoveries, not the least of which is that the word Trust…
Mar 14

Social Intimacy Part II: The Obstacles Between You & Workplace Trust

Think for a moment about your idea of trustworthiness. Which attributes do you require in your colleagues to consider them trustworthy? What qualities do you strive to exhibit to communicate your own trustworthiness to others? Before you settle on definitive…
Mar 07

Social Intimacy: A Sure Bet For Achieving Workplace Trust

Who knew the simple word “trust” had such a complex, multifaceted connotation?! I began to suspect it after studying Maister’s Trust Equation, which has gone on to become one of my trusty templates for helping clients develop their brands. As…
Feb 28

Reliability: An Action That Truly DOES Speak Louder Than Words

In pondering the Trust Equation, one discovers that words are indispensable for building workplace trust. Words can make the difference between inclusion and exclusion on the part of the listener, and can define the credibility of the speaker. Also crucial…
Feb 22

The Word on Words: How What We Say Dictates Workplace Trust

An efficient and socially healthy workplace is something all managers would love to reside over. Wouldn’t you feel more at-ease knowing that everyone on your team had an understanding with one another which allowed them to focus more on productivity…
Feb 14

Workplace Communications 2.0: Connecting Through Safe Rapport

As professionals, when we begin to learn the art of connecting with others, the advantages of trust and empathy are revealed. As illustrated through Johari’s Window in a recent DRIVEN article, sharing information with others about ourselves should unfold in…