listening

Dec 21

OfficeHours: The Art of Offering Feedback

Essential to the career maximization of your reports is maintaining an accurate assessment of each individual’s progress by perpetually identifying areas of opportunity and the need for improvement. Translation: The only way professionals can achieve their full potential is through…
Dec 11

Conversation, Ongoing: The Back-and-Forth Circuit of Workplace Feedback

Making the shift from anxious to excited has revealed itself to be the formula for a curious mindset. Once you’ve made the transformation (which fits into the rare category of simple and easy), your emotions will stabilize, grooming you to…
Dec 04

Self-Check Strategies: How To Make Feedback Sessions Work for YOU

Formal workplace feedback can be a tough nut to crack. Considering the contrasting perspectives of the givers and receivers of feedback, the amount of openness to ideas can vary, as can the trust factor between the parties. In my recent…
Nov 27

Openness To Influence: The Factors To Consider Before Receiving Feedback

At the very end of my most recent article Listening to Understand: A Social Skills Staple Examined, you were challenged to experiment with four prompts during your conversations to more effectively “listen to understand” and to remain open to influence.…
Nov 16

OfficeHours: Empathy: A Critical Driver of Workplace Performance

Research done by DDI (Development Dimensions International) found that empathy, which is the ability to understand and share the feelings of another, is a “critical driver of overall performance” for management. Yet empathy isn’t taught or even evaluated in the…
Nov 13

Listening To Understand: A Socials Skills Staple Examined

The essential social skill of Listening is rarely mastered, even by those among us who pride ourselves on being great listeners. In my recent article, Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles, I offered what may…
Nov 06

Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles

Listening is a communications staple and should be utilized more than 50% of the time during conversations. But just knowing this doesn’t seem to guarantee we’ll act on it. For example, I laughed out loud when a colleague once confessed…
Oct 30

Snap Out of It!: How Being In-Trance Can Distort Our Social Skills

Because I’m an advocate of full transparency, I must make a confession: I felt a bit like Captain Obvious this month, using the DRIVEN blog to detail the importance of our culturally-embedded social skills….you know, those interactions of professionalism that…
Oct 19

OfficeHours: Retrain That Brain! Your Shortcuts To Executive Presence

The principles of executive presence focus on the importance of appearance, communication skills and gravitas. As such, there is nothing that makes or breaks your executive presence more quickly than your level of self-regulation. Think of those short-lived colleagues who…
Sep 26

Real Talk/Real Food: Creating Boundaries at Work

Are you typically overwhelmed with your workload? Who isn’t overwhelmed by their workload these days? Okay, here are some more specific questions: How much of the work you do fails to further your goals or the expectations of your role?…