Listening To Understand: A Socials Skills Staple Examined

The essential social skill of Listening is rarely mastered, even by those among us who pride ourselves on being great listeners. In my recent article, Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles, I offered what may have amounted to a wake-up call for many of us by sharing two case studies…

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Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles

Listening is a communications staple and should be utilized more than 50% of the time during conversations. But just knowing this doesn’t seem to guarantee we’ll act on it. For example, I laughed out loud when a colleague once confessed about the way he uses his listening skills: to hear when the speaker is finished…

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Snap Out of It!: How Being In-Trance Can Distort Our Social Skills

Because I’m an advocate of full transparency, I must make a confession: I felt a bit like Captain Obvious this month, using the DRIVEN blog to detail the importance of our culturally-embedded social skills….you know, those interactions of professionalism that stand as a “given” in any arena. And yet, I felt responsible to proceed because…

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“You’re Not Alone.”: Why Practicing Empathy Requires Going Inward

Understanding the components of empathy and how they connect us emotionally and intellectually is a distinguished exercise in emotional intelligence. Putting empathy into practice is a whole different ballgame and is a true accomplishment for those of us who can pull it off and sustain these skills throughout our careers. In my recent article How…

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I Feel Your Pain: An Empathetic How-To For Today’s Professionals

Workplace harmony depends upon some specific EQ tenets, not the least of which is the ability of colleagues to Empathize with one another. Such Empathy is the root of inclusion and is essential for creating trust— without which there is low productivity and substandard office functionality. In my recent article The Crux of Connection: Why…

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The Power of Transparency: A Real Case Study In Workplace Trust and Betrayal, Part 2

By now, you may have read the first part of my drama-laden case study featuring Lizette, David and Richard, wherein a workplace assumption lead to a betrayal that amounted to a breach of workplace trust. The valuable lesson is that it all could have been prevented if Lizette had stepped back and asked a simple…

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The End Of Assumption: How Genuine Curiosity Can Affect Bias

Building a culture of workplace trust can start with YOU. Yes, you have the ability to leverage your newly-acknowledged Unconscious Bias to build stronger relationships on your team, within your department, and even among the folks sitting on either side of you at your cubical. If each of us instead remained islands unto ourselves, we…

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I Once Was Blind: 3 Ways That Unconscious Bias Can Be An Eye-Opener

Ah, the deceptive blind spot. Each of us is plagued by a few, which serve as big barriers to clear communications and a workplace culture of trust. That is, unless we actively arrange for those blind spots to be revealed to us, and follow up by taking ownership. As we’ve learned through exploring the topic,…

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How Do YOU Show Up?: A Holistic Look at the Trust Equation, Part 2

Intraoffice trust can be grown when you acquire a baseline assessment of your coworkers’ trustworthiness, and combine it with a wide, historical lens through which to view them individually. My recent article illustrated this process by proposing a familiar-sounding scenario designed to recalibrate your trust-detecting mechanisms (remember Joe?) Trust, however, is a two-way street. So…

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Sizing Things Up: A Holistic Look at the Trust Equation

Can you believe that you’ve been exploring Trust with me for nearly ten weeks now? My decision to scrutinize this “small word with HUGE consequences” stems from the recognition that a Culture of Trust is the essential cornerstone of a 21st century workplace. It’s a pretty simple formula: No trust, no dice. This being stated, a…

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