Workplace Trust

Dec 21

OfficeHours: The Art of Offering Feedback

Essential to the career maximization of your reports is maintaining an accurate assessment of each individual’s progress by perpetually identifying areas of opportunity and the need for improvement. Translation: The only way professionals can achieve their full potential is through…
Nov 16

OfficeHours: Empathy: A Critical Driver of Workplace Performance

Research done by DDI (Development Dimensions International) found that empathy, which is the ability to understand and share the feelings of another, is a “critical driver of overall performance” for management. Yet empathy isn’t taught or even evaluated in the…
Nov 13

Listening To Understand: A Socials Skills Staple Examined

The essential social skill of Listening is rarely mastered, even by those among us who pride ourselves on being great listeners. In my recent article, Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles, I offered what may…
Nov 06

Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles

Listening is a communications staple and should be utilized more than 50% of the time during conversations. But just knowing this doesn’t seem to guarantee we’ll act on it. For example, I laughed out loud when a colleague once confessed…
Oct 16

Put‘er There: The Social Skills Behind Our Most Common of Greetings

Since human relationships are directly tied to culture, it makes sense that refined social skills are vital for a healthy work environment. Culture dictates our sense of safety and acceptance, which directly impacts workplace productivity and engagement. In my recent…
Sep 03

OfficeHours: The Art of Offering Feedback

Essential to the career maximization of your reports is maintaining an accurate assessment of each individual’s progress by perpetually identifying areas of opportunity and the need for improvement. Translation: The only way professionals can achieve their full potential is through…
May 22

Real Talk, Real Food: Claiming Your Bragging Rights

Are you too modest to boast about your successes, concerned that people will find you arrogant? Are you frustrated that you work so hard, and others don’t seem to notice? Do you want to set yourself up for a promotion?…
Oct 10

Live Workshop: Position Yourself as a Trusted Advisor

Trust is the necessary foundation of solid relationships, and the more swiftly you create authentic rapport, the more likely you’re thought of as a Trusted Advisor amongst your clients, prospects and network colleagues. Creating trusting relationships comes down to the…
Jun 28

The Power of Transparency: A Real Case Study In Workplace Trust and Betrayal, Part 2

By now, you may have read the first part of my drama-laden case study featuring Lizette, David and Richard, wherein a workplace assumption lead to a betrayal that amounted to a breach of workplace trust. The valuable lesson is that…
Jun 21

When We Assume: A Real Case Study In Workplace Trust and Betrayal, Part 1

Asking questions to better understand a person’s point of view is not as simple as it sounds. It requires the discipline of keeping an open mind. It’s our reflex to project thoughts and feelings onto another, resulting in statements like,…