The Respect You Deserve: Re-Leasing Your Emotional Energy

In my exploration of self-care, I’ve so far given you some compelling reasons to re-lease your mental and spiritual wellbeing in order to enhance your career. It’s not every day that someone suggests you work LESS hours and resist trying to be the hero by always being available to your colleagues. But these mindset changes…

Read More

Listening To Understand: A Socials Skills Staple Examined

The essential social skill of Listening is rarely mastered, even by those among us who pride ourselves on being great listeners. In my recent article, Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles, I offered what may have amounted to a wake-up call for many of us by sharing two case studies…

Read More

Chit-Chat Credentials: Sharpening Your Social Skills with Two Distinct Listening Styles

Listening is a communications staple and should be utilized more than 50% of the time during conversations. But just knowing this doesn’t seem to guarantee we’ll act on it. For example, I laughed out loud when a colleague once confessed about the way he uses his listening skills: to hear when the speaker is finished…

Read More

Put‘er There: The Social Skills Behind Our Most Common of Greetings

Since human relationships are directly tied to culture, it makes sense that refined social skills are vital for a healthy work environment. Culture dictates our sense of safety and acceptance, which directly impacts workplace productivity and engagement. In my recent article Clever Conversation: The Positive Effects of Social Skills on Office Culture, I offered an…

Read More

The Power of Transparency: A Real Case Study In Workplace Trust and Betrayal, Part 2

By now, you may have read the first part of my drama-laden case study featuring Lizette, David and Richard, wherein a workplace assumption lead to a betrayal that amounted to a breach of workplace trust. The valuable lesson is that it all could have been prevented if Lizette had stepped back and asked a simple…

Read More

When We Assume: A Real Case Study In Workplace Trust and Betrayal, Part 1

Asking questions to better understand a person’s point of view is not as simple as it sounds. It requires the discipline of keeping an open mind. It’s our reflex to project thoughts and feelings onto another, resulting in statements like, “It must have been difficult”, or “I’ll bet you’re furious”. These are the sorts of…

Read More

How Do YOU Show Up?: A Holistic Look at the Trust Equation, Part 2

Intraoffice trust can be grown when you acquire a baseline assessment of your coworkers’ trustworthiness, and combine it with a wide, historical lens through which to view them individually. My recent article illustrated this process by proposing a familiar-sounding scenario designed to recalibrate your trust-detecting mechanisms (remember Joe?) Trust, however, is a two-way street. So…

Read More

Sizing Things Up: A Holistic Look at the Trust Equation

Can you believe that you’ve been exploring Trust with me for nearly ten weeks now? My decision to scrutinize this “small word with HUGE consequences” stems from the recognition that a Culture of Trust is the essential cornerstone of a 21st century workplace. It’s a pretty simple formula: No trust, no dice. This being stated, a…

Read More

Self-Orientation: Make It Your Common Denominator

In the quest to understand how trust is cultivated in today’s corporate environment, we’ve been dissecting and distilling down Maister’s Trust Equation. So far, we’ve made quite a few discoveries, not the least of which is that the word Trust implies so much. Who knew that earning this social badge of honor could be the…

Read More

Setting The Corporate Example: The Importance of Building Trust Among The Home Team

From the perspective of leadership or management, the most progressive outlook you can foster is the acknowledgment that your employees are your greatest assets. Think of it: In line-item terms, you have the most invested in them. On a more philosophical level, these are knowledge workers, and when cultivated as such, will become your company’s…

Read More